What if... your customers are leaving you silently?
Silence doesn’t always mean satisfaction—find out what your customers really think, and if your customer service is hitting the mark with our customer experience audit.
86%
Buyers
will pay a premium for a great customer experience.
25%
Increase
in NPS and satisfaction at companies auditing CX operations.
71%
Customers
are lost because of poor customer service.
60%
Higher Profit
for companies with superior customer experience.
What is Included in the CX Audit?
Customer Journey Mapping
What is your customer journey looking like?
- Identify pain points and areas for improvement
- Evaluate touchpoints and interactions
- Optimize the customer experience
Customer Satisfaction Surveys
Are your customers truly satisfied with your brand?
- Analyse customer feedback and sentiment
- Identify trends and patterns
- Develop action plans to address customer concerns
Customer Effort Score (CES) Analysis
Are your customers achieving their goals with your products and services?
- Identify areas where customers struggle
- Optimize processes and systems to reduce customer effort
- Conduct a root cause analysis (RCA) for low CES scores
Net Promoter Score (NPS) Analysis
How loyal are your customers? Do they recommend your brand?
- Analyze NPS scores and trends
- Identify promoters and detractors
- Develop strategies to increase NPS
Customer Feedback Analysis
What do your customers say about your services?
- Identify common themes and concerns
- Develop action plans to address customer feedback
- Identify which channel and platform is getting you feedbacks
Employee Engagement Analysis
How is your team driving customer engagement and experience?
- Analyze employee satisfaction and turnover
- Identify factors affecting employee engagement
- Develop strategies to improve employee morale and productivity
Our Expertise, Your Success
The Agency Auditor delivers expert marketing audits that deliver actionable insights and drive results.
Data-Driven Insights
Our audits make use of advanced analytics to uncover hidden opportunities and optimize your marketing strategy.
Measurable Results
See tangible improvements to your bottom line with our data-backed recommendations.
Unbiased Expertise
You can trust our independent analysis for objective insights and recommendations.
How do our audit services work?
We take a straightforward and transparent approach to conduct your operational audit.
Step 1
Consultation and Discovery
Discuss your business goals and challenges
Define the scope of the audit
Gather necessary data and information
Step 2
Audit Execution
Analyze your customer experience strategy
Identify improvement and optimization
Develop actionable recommendations
Step 3
Reporting and Analysis
Present the audit findings in an extensive report
Provide detailed analysis and recommendations
Discuss findings and determine next steps
Step 4
Implementation and Optimization
Help implement suggested optimizations
Provide ongoing support and guidance
Serving a Diverse Range of Industries
Our marketing and performance audits benefit businesses across various sectors.
Startups & Business
Optimize your marketing strategy for rapid growth.
Ecommerce & Retail
Boost online sales and customer acquisition with our audits.
IT & Technology
Ensure your marketing aligns with your product development strategy.
Service Industry
With our digital marketing audits, differentiate your services and attract more customers.
Hospitality
Using our marketing audit, you can enhance your guest experience and boost revenue with effective marketing.
FinTech
Drive growth and innovation in your competitive sector with our tailored marketing audits.
AI & ML
Leverage data-driven insights to maximize AI and ML initiatives.
Web3, Blockchain, & Crypto
Navigate the complexities of emerging technologies with expert audits.
HRTech
Optimize your HR tech marketing efforts for maximum impact.
MarTech
Leverage our expertise to maximize your martech investments.
EdTech
Engage your target audience effectively with expert marketing audits.
Manufacturing & Production
Drive demand and increase sales with targeted marketing, implemented after a thorough audit.
Why Customer Experience Audits Matter
The Agency Auditor’s audits unlock insights that drive customer loyalty, uncover hidden issues, and transform every interaction into a competitive advantage.
Identify Hidden Pain Points
Uncover hidden obstacles affecting customer satisfaction and retention.
Enhance Customer Loyalty
Enhance customer experience for higher conversions and increased sales opportunities.
Drive Revenue Growth
Our customer service audit measures your first-contact resolution rate for customer inquiries.
The Agency Auditor completely transformed our approach to marketing. Their audit identified key areas where we were losing potential leads, and their recommendations were spot-on. We’ve seen a significant increase in our conversion rates since implementing their strategies.
Sarah Thompson
VP of Marketing, Horizon Tech Solutions
Working with The Agency Auditor was a game-changer for our sales team. Their deep dive into our processes uncovered inefficiencies we weren’t even aware of. Thanks to their audit, we’ve streamlined our sales cycle and seen a boost in our overall performance.
David Martinez
Head of Sales, Global Enterprises
The depth of their analysis and the actionable recommendations provided were exactly what we needed to move forward confidently.
Olivia Perez
CEO, Vista Analytics
Measuring the Metrics that Count
Find out the key metrics we track to assess your marketing performance.
Customer Satisfaction Score (CSAT)
We measure overall customer satisfaction with your products or services.
Net Promoter Score (NPS)
The CX audit by The Agency Auditor measures your customer loyalty and advocacy.
Customer Effort Score (CES)
In our audits, we evaluate the effort required for customers to achieve their goals.
Customer Churn Rate
In the audit, we track the rate at which customers discontinue your products or services.
First Contact Resolution Rate (FCR)
Our customer service audit measures the percentage of customer inquiries resolved on the first contact.
Average Response Time (ART)
We measure the speed at which your customer support team responds to inquiries.
Our CX Audit Plans & Packages
Basic Plan
Perfect for businesses wanting an initial overview of their customer experience.
Top Inclusions
- Includes a foundational audit with actionable recommendations
- Basic data analysis and reporting
- Standard support
Standard Plan
Comprehensive audit tailored for businesses aiming to enhance their customer experience strategy.
Top Inclusions
- Includes in-depth analysis with detailed recommendations
- Extensive reporting with valuable insights
- Priority support for faster response times
Premium Plan
Our most advanced plan for businesses focused on high-level optimization and growth.
Top Inclusions
- Includes everything in the Standard Plan, plus advanced analytics
- Enhanced insights for strategic decision-making
- Dedicated account manager for personalized guidance and support
Trusted and Awarded
We love what we do, and that shows in our industry awards.
Frequently Asked Questions
While both involve gathering feedback from customers, a customer experience audit provides a more comprehensive analysis of the entire customer journey, identifying pain points and opportunities for improvement.
The duration of a CX audit depends on the scope and complexity of your operations. Typically, it ranges from 2 to 4 weeks for a basic audit, and can take up to 6 to 8 weeks for a premium audit.
We will need access to your customer data, including feedback from surveys, social media, and support tickets.
Yes, we can provide ongoing support and guidance to help you implement the recommendations from the audit through The Clueless Company, our sister firm.
The frequency of CX audits depends on various factors, including industry, business size, and performance goals. However, conducting a basic audit once every quarter, and a comprehensive one once at least annually is recommended to stay ahead of industry trends and maintain optimal performance.
Yes, we can provide benchmarking data to help you assess your CX performance relative to industry standards.
Featured In
We have been mentioned in various publications, both online and offline.
Stop Guessing, Start Knowing
Discover the gaps you didn’t know existed. Schedule your customer experience audit to take control!